GENERAL QUESTIONS

Where are your eye doctor offices located?

We have over 500 vision care centers throughout the country.

Can I schedule an appointment online for an eye exam?

Yes! We’ve created a simple 3-step process to make it easy for you to schedule your eye doctor appointment online. Just enter your city and state or zip code into our MyEyeDr. office locator, and you’ll be walked through your simple online appointment scheduling.

What are your hours for your optometrist office and eyewear shop?

Hours vary by location. Please find the MyEyeDr. optometrist office near you to see their daily hours.

How early should I arrive for my optometrist appointment?

If you are a new optometry patient, please arrive about 15 minutes early for your appointment. If you are a returning optometry patient, please arrive 5 minutes ahead of your appointment.

How long should I plan to be at your eye doctor office?

Since our glasses are custom-made to your unique prescription, we require payment at the time of purchase. We’re committed to helping you maximize your vision benefits and work directly with your vision insurance provider and FSA benefits to minimize out-of-pocket costs. And if you don’t have insurance benefits, we have a number of promotions that get you into a great looking pair of glasses.

When do I pay for my glasses?

These are the most common type of lenses, and feature a single field of vision, or one prescription power throughout the entire lens. These are used for correcting nearsightedness (myopia) or farsightedness (hyperopia) and are also used for reading glasses.

How long does my glasses prescription last?

Glasses prescription lengths differ by state, so we recommend contacting your local MyEyeDr. office or our Patient Relations representatives at 888.414.4442. We do recommend an annual eye examination to ensure that your vision prescription is up-to-date.

How long does my contact prescription last?

In many states, a contact lens prescription expires after 12 months. We recommend reaching out to your local MyEyeDr. office or our Patient Relations representatives at 888.414.4442.

What if I already have a valid prescription for contacts or glasses?

If you already have a valid current prescription, you can bring a copy of that with you. Our optometrists and eyewear selection team are happy to help you find the right vision correction solution for your prescription.

Do I need an appointment to see an optometrist?

We value your time and therefore ask that you schedule an appointment to see the doctor.

What is your return policy on contacts?

These are the most common type of lenses, and feature a single field of vision, or one prescription power throughout the entire lens. These are used for correcting nearsightedness (myopia) or farsightedness (hyperopia) and are also used for reading glasses.

Do I need an appointment to look at glasses?

We are always glad to accept walk-in traffic for browsing and purchasing!

Do you accept walk-ins?

Yes, our optometrists do accept walk-ins, though appointment availability varies by location. In order to ensure the best patient experience, we recommend calling your local MyEyeDr. office to check current availability of walk-in appointments.