It is the policy of MyEyeDr. and its affiliated entities to provide accessible facilities, equipment, and services to patients and companions with disabilities, including as follows:
ACCESSIBLE FACILITIES & TRAINING:
MyEyeDr. will make proper reasonable efforts to provide physical access to places open for patient use, including patient-care and reception areas. Appropriate training to associates and managers on this Policy is also provided.
USE OF ACCESSIBLE MEDICAL EQUIPMENT:
MyEyeDr. will have available accessible medical equipment when appropriate to deliver healthcare services to patients with disabilities. In particular, our offices are designed with at least one exam chair to support wheelchair patients or others with special needs. Our exam equipment, such as trial lens sets, handheld lenses and diagnostic instruments, including ophthalmoscopes, can be taken from an exam room and used with a patient who may not be able to enter an exam room based on wheelchair sizing or related needs.
AVAILABILITY OF ACCOMMODATIONS TO PATIENTS:
MyEyeDr. will provide reasonable accommodations, such as accessible exam rooms, medical equipment, alternative formats for printed materials, sign language interpreting services, and other accommodations free of charge to patients where such requests are made in advance of an appointment or visit.
DOCUMENTATION OF ACCOMMODATIONS:
Patients who request or receive an accommodation should have this noted in the patient’s chart or appropriate record.
Accommodation Requests: MyEyeDr. will promptly address a patient request for an accommodation and engage in an interactive process with the patient or caregiver on potential accommodations that will work and assist with that patient receiving proper care.
POINTS OF CONTACT:
Patients can direct requests to the optometrist on duty or the office general manager. Written requests can also be made to our VP of Professional Services at:
VP of Professional Services, 8614 Westwood Center Drive, 9th Floor Vienna, VA 22182
Optometrists and general managers with questions can contact their assigned Clinical Field Director.
COMPLAINT APPEAL & INQUIRY PROCEDURE:
Should a patient be dissatisfied with the response to an accommodation request or any action concerning this Policy, they may, within 60 days of the response, appeal the response to:
Capital Vision Services, LLC, Attn: Compliance Department
8614 Westwood Center Drive, 9th Floor Vienna, VA 22182
A response to the appeal will be provided as soon as reasonably practical, with a goal of no more than 30 days unless extenuating circumstances require longer to respond.