MyEyeDr. & Its Related Affiliates American With Disabilities Act Protocol & Policy

MyEyeDr. strives to provide proper access and accommodations for our guests and patients with special needs. 

Those in need of accommodations can discuss these privately with the optometrist on duty at the time of a visit, or call our Customer Resource Center at 888-414-4442 to speak with a representative or learn more about this Policy and to make an appointment where special accommodations can be requested.  Our primary points of contact are also listed below for a direct optometrist contact or to make a complaint if an accommodation issue is not handled to satisfaction. 


Web Accessibility Notice

MyEyeDr. has engaged in a focused effort to ensure our website is compliant with the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). We aim to ensure we are empowering our patients to live their best lives by providing an online experience that is accessible to those with disabilities and those who require assistive technology to digest our content. While we have initiated this process, we cannot yet gurantee that every page or linked pages are compliant. 

A large portion of the MyEyeDr. site pages are in HTML or plain text format that is easily accessible to those using screen readers and other assistive technology. With correct content structure including headlines, tagging, etc. we aim to present digestible web content that is accessible to all. 

The MyEyeDr. website currently integrates with the following third-parties that are known to not be fully accessible:

  • 4PatientCare Online Appointment Scheduler
  • Frames Data
  • Google Maps

If you have a specific concern regarding the accessibility of our website, please let us know by contacting us via the methods listed below so that we can address the matter immediately as part of our overall effort to provide the best, most accessible online experience possible.


Our Accessibility & Accommodations Policy

It is the policy of MyEyeDr. and its affiliated entities and integrated care partners to provide accessible facilities, equipment, and services to patients and companions with disabilities, including as follows:

  • Accessible Facilities:  MyEyeDr. shall make proper reasonable efforts to provide physical access to places open for patient use, including patient-care and reception areas.

  • Use of Accessible Medical Equipment:  MyEyeDr will have available accessible medical equipment when appropriate to deliver healthcare services to patients with disabilities.  In particular, our offices are designed with an at least one exam chair to support wheelchair patients or others with special needs.  Our exam equipment such as trial lens sets, handheld lenses and diagnostic instruments, including ophthalmoscopes can be taken from an exam room and used with a patient who may not be able to enter an exam room based on wheelchair sizing or related needs. 

  • Availability of Accommodations to Patients:  MyEyeDr. will provide reasonable accommodations, such as accessible exam rooms, medical equipment, alternative formats for printed materials, sign language interpreting services and other disability related reasonable accommodations free of charge to patients where such requests are made in advance of an appointment or visit. 

  • Documentation of Accommodations:  Patients who request or receive an accommodation should have this noted in the patient’s chart or appropriate record.

  • Accommodation Requests:  MyEyeDr. will promptly address a patient request for an accommodation and engage in an interactive process with the patient or caregiver on potential  accommodations that will work and assist with that patient receiving proper care.

  • Training:  MyEyeDr. will provide appropriate associate training on accommodating patients with a disability.

  • Points of Contact:  Patients can direct requests to the optometrist on duty or the office general manager.  Written requests can also be made to our Clinical Field Director listed below. 

Audrey Lyons, O.D.

1480 Timberlane Road

Tallahassee, FL 32312

Optometrists and general managers with questions about accommodations should contact their assigned Clinical Field Director. 

  • Complaint Appeal & Inquiry Procedure:  Should a patient be dissatisfied with the response to an accommodation request or any action concerning this Policy, they may within 60 days of the response, appeal the response to:

Laura Lewis, Human Resource Vice President

Capital Vision Services, LP

1950 Old Gallows Road, Suite 520

Vienna, VA  22182

A response to the appeal will be provided as soon as reasonably practical with a goal of under 30 days unless extenuating circumstances require longer to respond.


Assisting Our Wheel Chair Bound Patients

Last Updated: June 2019