Putting Patient Information at Your Fingertips
MyEyeDr. understands the importance of an easy, convenient patient experience. Whether you’re an existing eye care patient or a future patient, all of your patient information is easy to find.
Check out these patient resources to find exactly what you’re after:
- Our professional eye doctors
- The MyEyeDr. Difference
- Patient Portal
- Vision Insurance
- Vision Insurance FAQ
- and more
For any further assistance on patient information, we’re always happy to help. Contact us or reach out to a Patient Relations representative by calling the number below.
MYEYEDR. PATIENT RELATIONS
Hours of Operation
Monday - Friday 8:30AM - 5:00PM EST
MyEyeDr. practices are premier providers of designer eyewear, as well as comprehensive eye care services, in our optometry offices in the Mid-Atlantic, Northeast, Midwest and Southeast United States.
I think I may have an eye infection. What should I do?
Eye infections can be very serious and can have multiple causes that need to be treated in different ways. If you suspect you have an eye infection, call our office immediately for an appointment.
My vision has changed suddenly. What should I do?
If your vision has changed in a sudden or dramatic way, there is a reason for it. While many of these reasons are benign, some reasons are sight-threatening. Please call us IMMEDIATELY, especially if you are experiencing any of the following: fogginess, veils, curtains, flashes of light or floaters.
What is nearsightedness?
Nearsightedness (also called myopia) is a condition where objects up close appear clearly, while objects far away appear blurry.
What is farsightedness?
Farsightedness (also called hyperopia) is a common type of refractive error where distant objects may be seen more clearly than objects that are near.
What Insurances do you accept?
We accept most major vision insurance, HMO, PPO, POS and Medicare. We also accept Medicaid in some offices. If you do not see your health plan on our insurance page, contact your local office and we will be happy to verify your coverage.
Will you file my insurance?
We will gladly file most major vision insurances for you.
What if I don’t have insurance?
If you don't have insurance, don't worry. We have programs like MyVisionPlan that make routine eye care quite affordable for the uninsured.
What are my insurance benefits?
Everyone’s insurance plan is different. To verify what your insurance will cover, please call your local office. You will need to be prepared to give us some specific information in order to determine your insurance coverage, but it is not necessary to schedule an appointment first.
Eye Exam FAQs: What Should I Expect at My Eye Exam?
f you haven’t had an eye exam in a couple of years, if you’re a parent looking to schedule your child’s first eye exam, or if you’re new to MyEyeDr. vision care centers, this section is for you!
How often should I have an eye exam?
We recommend that everyone over the age of five have a complete eye exam every year. If you’re experiencing eye discomfort, vision loss, or blurry vision, you should schedule an eye exam even if your last eye exam was less than a year ago.
When should my child have his/her first eye exam?
Our doctors recommend that every child have their first eye exam by an eye doctor before they start school. If parents notice vision problems before, make sure to schedule an appointment with one of our trusted doctors.
How often should children have eye exams?
Children should have eye exams every 12 months.
How much does an eye exam cost?
We accept most major vision insurance plans, including VSP, and we will gladly file your insurance claim for you. If you don't have insurance, MyEyeDr. offers options to help make vision care affordable.
What is the difference between an eye exam and a contact lens evaluation?
A comprehensive eye exam consists of a series of tests to determine overall eye health and vision correction needs. A contact lens exam is additional testing to fit the patient in the best contact lenses for their eye and prescription.
What are retinal photos and why do I need them?
The retina is the cellophane-thick layer in the back of the eye composed of rods and cones that is responsible for sending light images to the brain for processing what we experience as vision. Retinal photos allow your doctor to evaluate your retina the day of your exam and furthermore document its appearance for comparison at subsequent exams. This is crucial to maintaining lifelong vision health.
Will my eyes be dilated during my exam?
Dilation is not necessary for every patient, every year. However, this is largely dependent on the health of your eyes at the time of your visit.
Can I drive if my eyes have been dilated?
Dilation usually affects near vision the most, leaving distance vision relatively unchanged. This means that with a good pair of sunglasses, most people are able to comfortably drive. If you are concerned about this, however, we suggest you bring someone with you to drive.
Why do I need the puff of air test?
During a routine eye test, we test your intraocular pressure (IOP), which measures your risk for several potentially blinding diseases such as glaucoma. This is done with an instrument known as a non-contact tonometer. This “puff of air” is an excellent way for patients to have this test, as it is quick and painless. If you prefer, we have other options for measurement. We want to ensure that our patients are as comfortable as possible!
Optometry FAQs: Your Guide to MyEyeDr. Vision Care
Where are your eye doctor offices located?
We have over 500 vision care centers throughout the country.
Can I schedule an appointment online for an eye exam?
Yes! We’ve created a simple 3-step process to make it easy for you to schedule your eye doctor appointment online. Just enter your city and state or zip code into our MyEyeDr. office locator, and you’ll be walked through your simple online appointment scheduling.
What are your hours for your optometrist office and eyewear shop?
Hours vary by location. Please find the MyEyeDr. optometrist office near you to see their daily hours.
How early should I arrive for my optometrist appointment?
If you are a new optometry patient, please arrive about 15 minutes early for your appointment. If you are a returning optometry patient, please arrive 5 minutes ahead of your appointment.
How long should I plan to be at your eye doctor office?
For your eye exam, we ask that you plan to spend between 60 and 90 minutes with us in our office. This allows time for you to complete all the steps necessary for a comprehensive eye health exam.
When do I pay for my glasses?
Since our glasses are custom-made to your unique prescription, we require payment at the time of purchase. We’re committed to helping you maximize your vision benefits and work directly with your vision insurance provider and FSA benefits to minimize out-of-pocket costs. And if you don’t have insurance benefits, we have a number of promotions that get you into a great looking pair of glasses.
How long does my glasses prescription last?
Glasses prescription lengths differ by state, so we recommend contacting your local MyEyeDr. office or our Patient Relations representatives at 888.414.4442. We do recommend an annual eye examination to ensure that your vision prescription is up-to-date.
How long does my contact prescription last?
In many states, a contact lens prescription expires after 12 months. We recommend reaching out to your local MyEyeDr. office or our Patient Relations representatives at 888.414.4442.
What if I already have a valid prescription for contacts or glasses?
If you already have a valid current prescription, you can bring a copy of that with you. Our optometrists and eyewear selection team are happy to help you find the right vision correction solution for your prescription.
Do I need an appointment to see an optometrist?
We value your time and therefore ask that you schedule an appointment to see the doctor.
Do I need an appointment to look at glasses?
We are always glad to accept walk-in traffic for browsing and purchasing!
Do you accept walk-ins?
Yes, our optometrists do accept walk-ins, though appointment availability varies by location. In order to ensure the best patient experience, we recommend calling your local MyEyeDr. office to check current availability of walk-in appointments.
Contact Lenses FAQs
WHAT IS A CONTACT LENS?
Contact lenses are a method of correcting vision. It actually comes into “contact” with the eye and changes the way that light is focused in the eye. A contact lens is a thin, curved lens placed on the film of tears that covers the surface of your eye. Because contacts are a different distance from the eye than glasses, the prescription for contacts can be very different from that of glasses. This is one reason a separate contact lens evaluation is required.
DOES MY GLASSES PRESCRIPTION INCLUDE A CONTACT LENS PRESCRIPTION?
No. A contact lens evaluation is a separate set of tests from an annual eye exam. Even if you have worn contacts previously, this evaluation is a requirement every year for the issuing of a contact lens prescription.
CAN A CONTACT LENS GET LOST BEHIND MY EYE?
No, it’s physically impossible for a contact lens to get lost behind your eye. In the worst-case scenario, if you rub your eye and dislodge the lens from its correct position, you might have trouble finding it under your upper eyelid. If this occurs, you can usually find the lens by adding a few contact lens rewetting drops to your eye and then gently massaging your eyelid with your eye closed. In most cases, the folded lens will move to a position on your eye where you can see it and remove it
WHY IS THERE A SEPARATE CHARGE FOR A CONTACT LENS EVALUATION?
There is a separate charge for a contact lens evaluation because many insurances require us to separate out the cost of a contact lens evaluation from that of an eye exam.
HOW MUCH IS A CONTACT LENS EVALUATION?
The cost of a contact lens evaluation varies based on type of lenses that the doctor prescribes, and the level of continued care needed. Because of variability of the nature of this, it is difficult to state your cost with certainty before the doctor evaluates your eyes. Please contact your local office for further information.
WHY DOES MY INSURANCE NOT COVER A CONTACT LENS EVALUATION WITH THE EXAM?
Because most insurances cover either the cost of contacts or that of glasses, many consider the contact lens evaluation a part of the materials cost rather than part of the eye exam. If your insurance does not cover the cost of a contact lens evaluation, this can mean that your insurance chooses to view contact lenses in this manner.
I TRIED CONTACTS YEARS AGO AND THEY DID NOT WORK FOR ME. WHY SHOULD I TRY THEM AGAIN?
Many people think that if they have tried contacts before without success they are unable to wear contacts, but that’s not always the case. There are a variety of contacts made from different material and your doctor and office staff will recommend the best brand of contacts that can work for you.
WHAT IF MY CONTACTS AREN'T WORKING FOR ME?
Many people experience some difficulty when first trying contacts or when changing their prescription. MyEyeDr. wants to make sure that you are comfortable in the pair that you and your doctor select. If for any reason you are not satisfied with the fit of your contacts, please call us. We will work with you to make any necessary changes.
ARE CONTACTS BAD FOR MY EYES?
The answer to this really depends on you and whether or not you comply with your maintenance plan. If used properly, contact lenses are safe for your eyes. However, there are risks involved with contact lens wearers.
- Wearing your contacts too long as overuse can cause irritation or infections that can have long-term effects on your vision.
- Not cleaning them properly and failing to use proper contact solution.
Consult Our Experts About Your Prescription Contact Lenses
Schedule a Contact Lens Exam at MyEyeDr.
Return Policies and Eyewear Protection Plan
What is your warranty on glasses?
Frames & Lenses - MyEyeDr.'s Eyewear Protection Plan offers pricing for a full year of coverage from the original purchase date.
What is your return policy on glasses?
We want you to be completely happy with your eyewear purchase! We will do everything we can to make sure your glasses are made correctly. If there are any problems, please let us know within 30 days of picking them up. We will be more than happy to remake your lenses to an equal or lesser value lens to accommodate your vision at no additional charge; however, no refund will be given for the cost difference.
What is your return policy on contacts?
As a part of our MyAnnualSupply Program, we offer free replacement of torn or lost disposable contact lenses.
What do I do if my frames break?
MyEyeDr. can repair some frame breaks, depending on the nature and severity of the break. Please bring your frames into any of our locations, and we will evaluate the break and advise you of your options.
A Complete List of Glasses FAQs
WHAT ARE SINGLE VISION LENSES?
These are the most common type of lenses, and feature a single field of vision, or one prescription power throughout the entire lens. These are used for correcting nearsightedness (myopia) or farsightedness (hyperopia) and are also used for reading glasses.
WHEN WILL MY GLASSES BE READY?
Depending on your specific vision correction needs your glasses may be ready within 3-7 days.
WHAT IS A PROGRESSIVE LENS?
Also called a “no-line bifocal” or “invisible bifocal,” a progressive lens is an update on bifocal and trifocal lenses. They have multiple prescriptions in one pair of glasses, which allows you to see close-up, middle-distance, or distance viewing without needing to change your glasses. Because of this, many multi-focal patients prefer this kind of lens.
WHAT IS A DIGITAL LENS?
A digital lens is one that is surfaced at multiple curves rather than the usual two. They’re manufactured using precise laser technology, which produces lenses with vision correction that is nearly six times more clear than traditional lenses. They can greatly enhance nighttime vision and peripheral vision and are individually tailored to suit the patient’s unique vision correction needs.
WHAT IS A POLYCARBONATE LENS?
Made of a lightweight material, a polycarbonate lens is the most impact-resistant lens available. In fact, polycarbonate eyeglass lenses are 10 times more impact-resistant than glass or regular plastic lenses, making it a good choice for children and those who require sports lenses. They’re also ideal for rimless styles, given their resistance to chipping and cracking.
WHY SHOULD I GO TO THE EYE DOCTOR WHEN I CAN GET A CHEAP PAIR OF READERS ELSEWHERE?
- The only way to catch "silent" diseases, like glaucoma, in their early stages, is through regular eye health exams. When caught early, they can be treated before sympotoms or permanent vision loss occurs.
- In many cases, pre-made "readers" can cause eye strain and headaches instead of helping to improve your vision. This is because one-size-fits-all reading glasses don't work well for people who have a different prescription in each eye, an astigmatism, or eyes that are closer together or farther apart than "average."
HOW CAN I FIND A PAIR OF GLASSES THAT LOOKS GOOD ON ME?
Finding the perfect glasses frames that highlight your best features is easier than you might think. Start by checking out our helpful Face Shape Guide to determine which style works best with your particular features and preferences. When you visit your local MyEyeDr. office, the highly-trained staff will work with you to find the perfect pair that you help you look — see — and be your best.
WHAT HAPPENS IF I BREAK MY GLASSES?
You can be as careful as can be, but sometimes accidents still happen, and there’s the chance that you’ll break or lose your glasses. That’s okay! MyEyeDr. practices are proud to offer glasses repairs and adjustments through our Eyewear Protection Plan at all of our office locations.
DO YOU ACCEPT WALK-INS?
Yes, MyEyeDr. optometrists do accept walk-ins. However, availability will vary at each location. In order to guarantee the best patient experience, we recommend calling your local MyEyeDr. office to check current availability of walk-in appointments.