Find the Information You Need for MyEyeDr.

MyEyeDr. practices strive to be a great resource to its existing patients and future patients. Whether you need access to the Patient Portal or you would like to contact Patient Relations, we provide a simple way to find the information you need.

We are happy to provide information about:

If you need assistance, feel free to contact us or reach out to a Patient Relations representative by calling the number below.

MyEyeDr. Patient Relations

1.888.414.4442
PatientRelations@myeyedr.com

MyEyeDr. practices are premier providers of designer eyewear, as well as comprehensive eye care services, in our optometry offices in the mid-Atlantic, Northeast, Midwest and Southeast United States.

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    EYE PROBLEMS

    I think I may have an eye infection. What should I do?

    Eye infections can be very serious and can have multiple causes that need to be treated in different ways. If you suspect you have an eye infection, call our office immediately for an appointment. 

    My vision has changed suddenly. What should I do?

    If your vision has changed in a sudden or dramatic way, there is a reason for it. While many of these reasons are benign, some reasons are sight-threatening. Please call us IMMEDIATELY, especially if you are experiencing any of the following: fogginess, veils, curtains, flashes of light or floaters.

    What is nearsightedness?

    Nearsightedness (also called myopia) is a condition where objects up close appear clearly, while objects far away appear blurry. 

    What is farsightedness?

    Farsightedness (also called hyperopia) is a common type of refractive error where distant objects may be seen more clearly than objects that are near.


     

    INSURANCE

    What Insurances do you accept?

    We accept most major vision insurance, HMO, PPO, POS and Medicare. We also accept Medicaid in some offices. If you do not see your health plan on our insurance page, contact your local office and we will be happy to verify your coverage.

     

    Will you file my insurance?

    We will gladly file most major vision insurances for you. 

    What if I don’t have insurance?

    If you don't have insurance, don't worry. We have programs like MyVisionPlan that make routine eye care quite affordable for the uninsured.

    What are my insurance benefits?

    Everyone’s insurance plan is different. To verify what your insurance will cover, please call your local office. You will need to be prepared to give us some specific information in order to determine your insurance coverage, but it is not necessary to schedule an appointment first.


     

    EXAMS

    How often should I have an eye exam?

    The optometrists at MyEyeDr. recommend that everyone over the age of five have a complete eye exam annually. 

    When should my child have his/her first eye exam?

    Our doctors recommend that every child have their first eye exam by an eye doctor before they start school. If parents notice vision problems before, make sure to schedule an appointment with one of our trusted doctors.

    How often should children have eye exams?

    Children should have eye exams every 12 months. 

    How much does an eye exam cost?

    We accept most major vision insurance plans and we will gladly file your insurance claim for you. If you don't have insurance, MyEyeDr. offers other options like MyVisionPlan for uninsured patients. 

    What is the difference between an eye exam and a contact lens evaluation? 

    A comprehensive eye exam consists of a series of tests to determine the health of your eyes, as well as your glasses prescription. A contact lens exam is additional testing to fit the patient in the best contact lenses for their eye and prescription.

    What are retinal photos and why do I need them?

    The retina is the cellophane-thick layer in the back of the eye composed of rods and cones that is responsible for sending light images to the brain for processing what we experience as vision. Retinal photos allow your doctor to evaluate your retina the day of your exam and furthermore document its appearance for comparison at subsequent exams. This is crucial to maintaining good vision for life. 

    Will my eyes be dilated during my exam?

    Dilation is not necessary for every patient, every year. However, this is largely dependent on the health of your eyes at the time of your visit. 

    Can I drive if my eyes have been dilated?

    Dilation usually affects near vision the most, leaving distance vision relatively unchanged. This means that with a good pair of sunglasses, most people are able to comfortably drive. If you are concerned about this, however, we suggest you bring someone with you to drive. 

    Why do I need the puff of air test?

    During a routine eye test, it is important to test your intraocular pressure, known as IOP, which measures your risk for several potentially blinding diseases, including glaucoma. This is done with an instrument known as a non-contact tonometer. This “puff of air” is an excellent way for patients to have this test, as it is quick and painless. We have other options for measurement, if patients prefer.


     

    GENERAL QUESTIONS

    Where are you located?

    We have offices throughout the country, including in Washington, DC,  Maryland, Virginia, North Carolina, South Carolina, Florida and Georgia.

    What are your hours?

    Hours vary by location. Please find the MyEyeDr. nearest you to learn weekly hours. 

    How early should I arrive for my appointment?

    If you are a new patient, you should arrive about 15 minutes early for your appointment. Returning patients should arrive 5 minutes ahead of your appointment. 

    How long should I plan to be at your office?

    For your eye exam, we ask that you plan to spend between one and one and a half hours with us in our office. This allows time for you to complete all the steps necessary for a comprehensive eye exam.

    When do I pay for my glasses?

    Because your glasses are customized to your unique prescription, payment is expected at the time you order your glasses. 

    How long does my glasses prescription last?

    Depending on the state, contact our offices for more information. We do recommend an annual examination.

    How long does my contact lens prescription last?

    In many states, a contact lens prescription expires after 12 months. 

    What if I already have a prescription, do I need another eye exam? 

    If you already have a valid current prescription, just bring a copy of that with you. 

    Do I need an appointment to see the doctor?

    We value your time and therefore request that you schedule an appointment to see the doctor.

    Do I need an appointment to look at glasses?

    We are always glad to accept walk-in traffic for purchases or just to browse. 

    Do you accept walk-ins?

    Yes, if the doctor has availability.


     

    CONTACTS

     

    What is a contact lens?

    Contact lenses are a method of correcting vision. It actually comes into “contact” with the eye and changes the way that light is focused in the eye. Because contacts are a different distance from the eye than glasses, the prescription for contacts can be very different from that of glasses. This is one reason a separate contact lens evaluation is required.

    Does my glasses prescription include a prescription for contacts?

    No. A contact lens evaluation is a separate set of tests from an annual eye exam. This evaluation is a requirement every year for the issuing of a contact lens prescription, even if you have worn contacts previously.

    How much is a contact lens evaluation?

    The cost of a contact lens evaluation varies based on type of lenses that the doctor prescribes and the level of continued care needed. Because of variability of the nature of this, it is difficult to state your cost with certainty before the doctor evaluates your eyes. Please contact your local office for further information.

    Why is there a separate charge for a contact lens evaluation?

    Because many insurances require us to separate out the cost of a contact lens evaluation from that of an eye exam.

    Why does my insurance not cover a contact lens evaluation with the exam?

    Because most insurances cover either the cost of contacts or that of glasses, many consider the contact lens evaluation a part of the materials cost rather than part of the eye exam. If your insurance does not cover the cost of a contact lens evaluation, this can mean that your insurance chooses to view contact lenses in this manner.

    I tried contacts years ago and they did not work for me. Why should I try them again?

    Many people think that if they have tried contacts before without success they are unable to wear contacts. This is not always the case. There are a variety of contacts made from different materials. Those who are unsuccessful with one type may be more successful with another. In addition, there have been significant advancements in the contact lens industry over the past few years. New design and oxygen permeability have made contacts a viable option for many who once thought they could never wear contacts. Talk with your doctor about your choices at your next visit. You may be surprised!

    What if my contacts aren't working for me?

    Many people experience some difficulty when first trying contacts or when changing their prescription. MyEyeDr. wants to make sure that you are comfortable in the pair you and your doctor select. If for any reason you are not satisfied with the fit of your contacts, please call us. We will work with you to make any necessary changes.

    Can contacts hurt my eyes?

    If used properly, contact lenses are safe for your eyes. However, there are risks involved with contact lens wearers. The most common is the failure to comply with your maintenance plan (such as wearing your contact lenses too long, not cleaning them properly, etc.). Overuse of contacts can cause eye irritation or infections that can have long-term effects on your vision. MyEyeDr. urges you to follow all instructions carefully and to contact us immediately if you suspect a problem with your contact lenses.


     

    RETURN POLICIES AND WARRANTIES

    What is your warranty on glasses?

    Frames & Lenses - MyEyeDr.’s Extended Eyeglass Warranty offers pricing for a full year of coverage from the original purchase date.

     

    What is your return policy on glasses?

    We want you to be completely happy with your eyewear purchase! We will do everything we can to make sure your glasses are made correctly. If there are any problems, please let us know within 30 days of picking them up. We will be more than happy to remake your lenses to an equal or lesser value lens to accommodate your vision at no additional charge; however, no refund will be given for the cost difference. 

     

    What is your return policy on contacts?

    As a part of our MyAnnualSupply Program, we offer free replacement of torn or lost disposable contact lenses.

    We also honor a manufacturer’s defect warranty for all contact lenses we provide.

     

    What do I do if my frames break?

    MyEyeDr. can repair some frame breaks, depending on the nature and severity of the break. Please bring your frames into any of our locations, and we will evaluate the break and advise you of your options. 


     

    GLASSES

    When will my glasses be ready?

    Most glasses will be completed within 7-10 days of the order being placed. Often it is sooner, if your prescription is single vision or your needs are less complicated.

    What is a progressive lens?

    Also called a “no-line bifocal” or “invisible bifocal,” a progressive lens allows for clear vision at multiple focal lengths, from near to far. Because of this, it is often the preferred form of lens for today’s multi-focal patients.

    What is a digital lens and how does it impact me?

    A digital lens is one that is surfaced at multiple curves rather than the usual two. This allows for the most precise vision in a lens customized for your frame and prescription. 

    What is a polycarbonate lens?

    A polycarbonate lens is made of a lightweight material, yet is highly impact-resistant. This makes polycarbonate lenses a good choice for sports lenses and general wear for patients of all ages, especially children. Because of its resistance to chipping and cracking, it is also a good choice for rimless styles.