Getting Started with Your Meta Glasses
Everything you need to set up your glasses, explore features, and troubleshoot common questions.
1. Charge your glasses
Place your glasses inside the charging case. A full charge takes about 75 minutes.
3. Turn on Bluetooth and Wi-Fi
Both are required for pairing, importing media, and installing updates.
4. Pair your glasses
Open the Meta AI app and follow the on-screen prompts. When the case LED flashes blue, your glasses are ready to pair.
5. Learn the basics
Control your glasses with the power switch, capture button, touchpad, and voice commands. Check battery status anytime in the app or via the case LED.
FREQUENTLY ASKED QUESTIONS
Have a question?
You're probably not the first. Here are answers to the most common things patients ask about after receiving their Meta glasses.
Setup & Account
What do I need to use my Meta glasses?
You’ll need:
• A supported smartphone: Android 10+ (with location services on) or iOS 14.4+
• The Meta AI app
• Wireless internet access
• A Meta account
• A USB-C cable to charge the case
Make sure your glasses and case are charged before you begin.
How do I pair my glasses with my phone?
1. Download the Meta AI app and log in with your Meta account.
2. Turn on Bluetooth on your phone.
3. Turn on your glasses: slide and hold the power switch toward the lens until the LED blinks white, then release. Wait until the LED turns solid green (up to 1 minute). If your glasses aren’t charged: place them in the case, connect to power, and wait until they are fully charged before continuing.
4. Enter pairing mode: fold both arms and hold the capture button for 12 seconds until the LED blinks blue. Your glasses will appear in the app when they’re in pairing mode, which can take up to 10 seconds.
5. Follow the remaining prompts in the Meta AI app.
For illustrated instructions, refer to the app.
My glasses are not pairing with the app. What should I do?
Try these steps in order:
• Confirm glasses are charged, turned on, and in pairing mode.
• Check that Bluetooth is enabled on your phone.
• On iPhone: go to Bluetooth settings, tap your glasses, and select Forget This Device, then try again.
• Restart the glasses and reopen the app.
• If still not working, unpair and re-pair the glasses.
Do I have to use a Meta account?
Yes—a Meta account is required to use the Meta AI app. You can create one with your email, Facebook, or Instagram login. You’ll just need to provide your name, birthday, and email address.
Can more than one person use the same pair of glasses?
Not at the same time. The glasses pair to one Meta account at a time. If someone else will be using them, factory reset the glasses first.
Note: A factory reset permanently deletes any stored captures.
Can I connect more than one pair of glasses in the Meta AI app?
Yes—up to two pairs. Only one can be Ray-Ban Stories. To add a second pair, go to Settings > Add Device in the app.
How do I switch the Meta account linked to my glasses?
Factory reset the glasses first. This removes the current account link and deletes stored captures. Then set them up with the new account.
What’s included with my Meta glasses?
Your glasses come with: a charging case, Quick Start Guide, Safety & Warranty Guide, prescription lens ordering instructions, and a cleaning cloth.
Are prescription lenses available?
Yes. Meta glasses are compatible with prescription lenses. Ask your MyEyeDr. associate for details.
Taking Photos & Videos
How do I take a photo or record a video?
Two ways:
• One-touch: press the capture button once for a photo; press and hold for video (30 second default, up to 3 minutes in app settings).
• Voice: say “Hey Meta, take a photo” or “Hey Meta, take a video.” The capture LED lights up to signal you’re recording.
What is the capture LED? Is that a second camera?
No, it’s not a camera. The capture LED is an outward-facing light on the front of the frame that turns on when you’re taking a photo or recording video, so people nearby know a capture is happening.
Can I still take photos or videos if I am not connected to the app?
Yes. Basic photo and video capture works without the app. You’ll need the app connected to use features like import, voice AI, and sharing.
Why can’t I record video even though I still have battery left?
Video uses more power than other features. If the battery is below a certain threshold, the glasses block recording to protect the battery. Charge up and try again.
What do the lights on my glasses mean?
The notification LED inside the right temple shows:
• Solid green: glasses are on and ready.
• Blinks orange 4×: low battery.
• Blinks red 4×: shutting down (low battery, too hot, or too cold).
• Blinks white once: photo taken.
• Solid white: video recording in progress.
• Pulses white: voice commands are active.
• Blinks white: incoming call. Pulses white during a call.
Importing & Sharing Media
How do I import photos and videos to my phone?
Open the Meta AI app and tap the download button when it appears. For larger transfers, the app temporarily connects to your glasses’ Wi-Fi network. On iPhone, you may need to accept the prompt to join that network when it appears.
The import button is not showing up. What should I do?
The button only appears when your glasses are on, paired, connected, and have media to download. If it’s missing:
• Restart the glasses and reopen the app.
• Confirm Bluetooth and Wi-Fi are on.
• Make sure the glasses aren’t paired to a different phone.
A photo or video will not import. What should I check?
Run through this checklist:
• Glasses have enough charge.
• Phone Bluetooth and Wi-Fi are on.
• iPhone: Bluetooth access and local network permission are granted.
• Android: location permissions are enabled.
• Phone storage isn’t full.
• App is up to date and glasses are close to the phone.
What is auto-import? How do I enable it?
Auto-import transfers your captures automatically while the glasses are on and in the charging case—no tapping required. Android 13+ has it on by default.
To enable on other Android or iOS: Settings > App Settings > Gallery > toggle on Auto-import media. Grant location permissions and add your Wi-Fi network when prompted.
What is the smart crop feature?
Smart crop automatically improves photos by cropping out partial obstructions (like a hat or hair) and adjusting the lighting. It’s on by default when you import to the app. You can always revert to the original.
What happens if I log out of or delete the Meta AI app?
Any photos and videos stored in the app will be permanently deleted—unless you’ve already saved them to your camera roll or cloud storage. Save everything important before logging out or uninstalling.
How can I share to Instagram Stories from my Meta glasses?
1. Connect your Instagram profile: Meta AI app > Settings > Communication > Connect next to Instagram.
2. Say “Hey Meta, post a photo to Instagram” or “Hey Meta, share my last photo to Instagram.”
Note: you won’t be able to preview or edit before sharing. Your story’s audience follows your Instagram privacy settings.
How can I share to Facebook Stories from my Meta glasses?
1. Connect your Facebook profile: Meta AI app > Settings > Communication > Connect next to Facebook.
2. Say “Hey Meta, post a photo to Facebook” or “Hey Meta, share my last photo to Facebook.”
Note: you won’t be able to preview or edit before sharing. Your story’s audience follows your Facebook privacy settings.
Using Voice & Meta AI
How do I turn on voice controls?
Meta AI app > Settings > Voice > toggle on Voice Control. Once on, say “Hey Meta” to activate. You can also press and hold the touchpad to speak without the wake phrase.
What can I do with “Hey Meta”?
Take photos and videos, make calls, send messages, control music, check battery, set timers and reminders, ask questions, and identify what you’re looking at.
Can I keep talking without saying “Hey Meta” every time?
Yes. When enabled, your glasses keep listening briefly after each response so you can ask a follow-up without repeating the wake phrase. Toggle this on or off in the Meta AI app.
How do I ask Meta AI about what I’m seeing?
Say “Hey Meta…” and ask about what’s in front of you—a plant, a sign, a menu, anything. Or say “Hey Meta, look and…” to have it take a photo first, then answer.
To turn on: Meta AI app > Settings > Meta AI > toggle on Meta AI and Camera use.
Note: when you use this feature, a photo is sent to Meta’s cloud for processing and stored in accordance with Meta’s Privacy Policy.
What languages are supported?
Voice commands: English, French, and Italian. Meta AI responses: English only.
How do I turn on my location for voice control?
Phone Settings > find the Meta AI app > set location access to “Always Allow.” This lets you ask location-based questions like “Hey Meta, what’s the weather?”
How can I change the Meta AI voice?
Meta AI app > Settings > Voice controls > Language and voice. Preview options with the play button, select your preference, and tap Save.
Can I use Shazam with my Meta glasses?
Yes. Connect it first: Meta AI app > Settings > Connected apps > Shazam > Connect Shazam.
Then say “Hey Meta, what’s this song?” or “Hey Meta, use Shazam” to identify music playing nearby.
Calls, Messages & Music
How do I make calls using voice?
Say “Hey Meta, call [contact name].” This uses your default provider (WhatsApp or Messenger). To specify: “Hey Meta, call [contact name] on Messenger” or “…on WhatsApp.”
How do I answer or reject calls?
Answer: double tap the touchpad, or say “Hey Meta, answer.”
Reject: press and hold the touchpad, or say “Hey Meta, reject.”
How do I send and receive messages using voice?
Send: “Hey Meta, send a message to [contact name].”
To hear incoming messages: Meta AI app > Settings > Calling and messaging > select your service > turn on Announce messages. Enable Read out messages to have them read aloud.
How do I hear message announcements?
Meta AI app > Settings > Calling and messaging > select your service (Messenger or WhatsApp) > toggle on Announce messages. Turn on Read out messages to also hear message content.
How can I share my view during a video call?
During a Messenger or WhatsApp video call, double-press the capture button to switch to your glasses’ camera. Double-press again to switch back. Lock your phone to go fully hands-free while sharing.
Battery & Charging
How long do fully charged glasses last?
• Ray-Ban Meta (Gen 1): up to 4 hours moderate use / ~3 hours with continuous audio and voice.
• Ray-Ban Meta Gen 2: up to 8 hours moderate use / ~5 hours with continuous audio and voice.
• Oakley Meta HSTN: up to 8 hours moderate use / ~5 hours with continuous audio and voice.
• Oakley Meta Vanguard: up to 9 hours moderate use / ~6 hours with continuous audio and voice.
Actual battery life varies with use.
How many charges does the charging case provide?
Up to 8 additional full charges. The case itself charges fully in ~3.5 hours via USB-C.
How do I charge my glasses and case?
Place your glasses in the charging case to charge them—this is the only way to charge the glasses. To charge the case, connect it to a power adapter with a USB-C cable.
How long does charging take?
A full charge takes ~75 minutes. A quick charge to 50% takes ~20–22 minutes.
How do I check battery level?
Two ways: check the LED on the charging case, or view the charge level in the Meta AI app when your glasses are connected.
Can I replace the battery in my glasses or charging case?
No—batteries in both the glasses and case are embedded and cannot be replaced. For charging issues, see the Troubleshooting section or contact your MyEyeDr. office.
Can I order a replacement charging case?
Yes. Contact your MyEyeDr. office for help ordering the correct replacement case for your glasses model.
Caring for Your Glasses
Are Meta glasses waterproof?
No—they’re IPX4 water resistant, meaning they can handle light rain but not submersion or prolonged water exposure. If they get wet, dry them fully before placing back in the case, paying special attention to the charging contacts.
How should I clean my Meta glasses?
Use a lightly dampened cloth with mild soap. Avoid solvents, alcohol, abrasive cloths, and running water. Gently clean the lenses, camera lens, and nose bridge charging contacts. Dry completely before putting them back in the case.
How do I manage notification and LED brightness settings?
Notification LED brightness: Meta AI app > Settings > choose Automatic, Low, Medium, or High.
System sounds and push notifications: Meta AI app > Settings > System Alerts.
Where can I find the serial number?
In the Meta AI app under your glasses settings, or on the inside of the left temple of the glasses.
How can I make sure my glasses are always up to date?
Meta AI app > Settings > Your glasses > Glasses update. Check and install updates any time.
Troubleshooting & Fixes
What should I do if my glasses won’t turn on?
1. Check the power switch is in the ON position. A red dot means the glasses are OFF.
2. Place in the charging case and charge for an hour. Clean the charging pins if needed. If no charging indicator appears, try a different USB-C cable, outlet, or adapter.
Why is my case not charging?
Not all USB-C chargers are compatible. Try a different cable or power adapter. If it still doesn’t charge: remove the glasses, press and hold the back button for 16 seconds until the LED flashes white, then redock the glasses and plug in again.
Why is the case LED red?
A red LED means a charging error—usually because the glasses or case are too hot, or there’s moisture on the charging contacts. Move to a cooler spot and make sure charging areas are clean and dry.
I left my charging case plugged in overnight and it’s still not charged. Why?
Your charger may not be compatible. Signs: persistent pulsing orange or green LED, or no charging icon in the app. Try a different cable or adapter. Still not working? Remove the glasses, hold the back button for 16 seconds until the LED flashes white, redock, and plug back in.
Why is my case not responding?
Either the battery is depleted or a case update was interrupted. Plug in via USB-C and wait. If an update was interrupted, dock the glasses with the power switch ON and let the update finish.
“Hey Meta” is not responding. What should I do?
Check:
• Glasses are on, charged, and your phone is nearby.
• Voice and “Hey Meta” are both enabled in Meta AI app settings.
• You’re wearing the glasses (not resting them on a surface).
• Background noise isn’t interfering.
If it’s still not working, update the app and glasses software, restart the glasses, and try again.
Voice controls are inconsistent. Is there a microphone setting I should try?
Yes. Meta AI app > your glasses settings > Microphone troubleshooting > toggle on Microphone adjustment. Test your voice commands—if it helps, keep it on. If not, turn it back off and try unpairing and re-pairing.
Why can’t people hear me clearly on calls?
Go to Meta AI app > your glasses settings > Microphone troubleshooting > turn on Microphone adjustment. Test a call. If it improves, leave it on. Don’t toggle this during an active call.
My touch controls or capture button are not working. What should I do?
If the fit is off, wear detection may be the issue. Try taking the glasses off and putting them back on, or restarting them. If that doesn’t work, disable wear detection in your glasses settings—note that auto-pause, auto-play, and Verified Sessions will be turned off.
My glasses seem to be registering taps on their own. What should I do?
Wet hair, hats, or helmets can cause false taps. To fix: Meta AI app > Settings > Your Glasses > Gestures > Captouch > remap Tap & Hold to “none.”
How do I stop a long voice response from Meta AI?
Tap and hold the touchpad at any time to cancel it.
I received a Bluetooth connectivity error. What should I do?
Try these steps:
• Move your phone closer to the glasses.
• Toggle Bluetooth off and back on.
• Restart the Meta AI app.
• Restart both the glasses and your phone.
• If still not resolved: unpair from the app and Bluetooth settings, then re-pair.
I received a Wi-Fi error while trying to install an update. What should I do?
Close and reopen the Meta AI app. Restart the glasses. Toggle Wi-Fi and Bluetooth off and on. If that doesn’t work, restart your phone and try the update again. As a last resort, unpair and re-pair the glasses.
How do I restart my glasses?
Slide the power switch off, then back on. No data is lost and the glasses stay paired.
How do I force restart my glasses?
Power off the glasses, then hold the capture button while switching them back on. Release when the LED turns red. No captures are deleted and re-pairing is not needed.
How do I factory reset my glasses?
Close the right temple arm. Press the capture button 5 times until the LED turns orange. Press and hold until the LED flashes. Release and wait for the LED to cycle through white and green.
Important: a factory reset permanently deletes all stored captures and requires you to re-pair the glasses.
How do I unpair and re-pair my glasses with the Meta AI app?
To unpair: Meta AI app > gear symbol > Your glasses > General > Unpair glasses. Your settings are not affected.
To re-pair: dock the glasses until the case LED flashes blue > Meta AI app > Add device > follow the prompts.
How do I report a bug or technical issue?
Meta AI app > Settings > Help & Support > make sure “Shake phone to report a problem” is on. Shake your phone to open the report tool and describe the issue.
Warranty & Support
What is the manufacturer warranty for Meta glasses?
Your Meta glasses come with a 1-year limited manufacturer warranty from the date of purchase, covering defects and malfunctions under normal and intended use. If a covered defect is found, the manufacturer will repair or replace the product, or in some cases issue a refund.
The warranty does not cover:
• Damage from misuse, abuse, accidents, fire, or theft
• Unauthorized repairs, modifications, or alterations
• Damage from using non-approved accessories or components
• Normal wear and tear, including lens scratches
• Damage caused by failure to follow product care instructions
To make a warranty claim, you must return the product to the authorized dealer from which it was purchased, together with valid proof of purchase. For glasses purchased at MyEyeDr., please bring your glasses, charging case, and receipt to your MyEyeDr. location to initiate a claim.
What is the return policy for Meta glasses?
All Meta glasses sales at MyEyeDr. are final. If you believe your glasses have a defect, please refer to the manufacturer warranty information above or contact your local MyEyeDr. location for assistance.
What should I do if I think my glasses are defective?
Work through the troubleshooting steps on this page first. If the issue continues, contact your MyEyeDr. office. Have your proof of purchase, glasses serial number, and model number on your charging case ready.
What information should I have ready if I need support?
Your proof of purchase, glasses serial number, charging case model number, and a brief description of the issue. The serial number is in the Meta AI app or on the inside of the left temple of your glasses, and the charging case model number is located near the charging dock inside the case.
Is there a “Find My Glasses” feature?
Not currently. Meta glasses don’t have a find-my-glasses feature in the app.
Where can I find more information about privacy and data use?
Visit the Meta AI Help Center at meta.com/help for full privacy and data details.
Where can I see my conversation history with Meta AI?
Open the Meta AI app and tap the AI Tab. Your full voice activity log is also available there.
Still need help?
If you purchased your Meta glasses from MyEyeDr. and still need support, please contact your local MyEyeDr. office.